TERMS OF SALE

Last updated: June 2026

This page is in English.

If English is not your preferred language, please refer to the local-language page for your country:

Poland, Finland, Denmark, Sweden, Norway, the Netherlands, and Germany

These Terms of Sale govern your purchases of services on Momio. We only accept purchases where the buyer accepts our Terms of Sale.

1. Prices

All prices on Momio include VAT and are subject to change without notice.

2. Purchasable goods

Momio sells a variety of virtual goods and currencies:

2.1 Diamonds and sapphires

Diamonds and sapphires are virtual currencies on Momio. They can be won or earned, or bought with real money using one of the payment options presented on Momio. You must be logged in to Momio to use your diamonds and sapphires. Diamonds and sapphires cannot be transferred to other accounts under any circumstances.

2.2 Momio Plus membership

Momio Plus membership gives access to certain privileges, as stated in the Momio Plus section on Momio, for the duration of the membership. The duration is measured in calendar days. Momio Plus can be purchased as a one-off purchase or as a subscription, and cannot be transferred to other accounts under any circumstances.

2.3 Ad-free Momio

Ad-free is a service that can be purchased with a one-time payment and lasts for the lifetime of the account it is bought for. It removes all third-party ads in any form from the account, although the account will still see communication from Momio ApS about Momio products. Ad-free Momio cannot be transferred to other accounts under any circumstances, and does not include any virtual currencies or other Momio Plus privileges.

3. Purchases

Purchases are made with real-world money and grant a limited, personal, non-transferable, non-sublicensable, revocable licence to use virtual goods and virtual currencies on Momio, as explained under point 2.
Momio ApS may manage, regulate, control, modify or eliminate virtual items and/or merchandise at any time, with or without notice. Momio ApS shall have no liability to you or any third party in the event that it exercises any such rights.

4. Subscriptions

Momio Plus can be bought as a subscription via Apple's App Store and Google Play. Subscriptions are administered through the App Store's and Google Play's own subscription interfaces, and cannot be transferred to other accounts under any circumstances.

5. Payment security

Momio ApS uses third-party payment providers and therefore does not store any credit card, phone number or bank account information. Our payment providers fully meet European industry security standards. All credit card, phone number and bank account information is stored by the payment provider solely in encrypted form in high-security computer centres. All collection and storage of sensitive information by the payment provider is in line with current EU legislation.

6. Personal data

When you make a purchase, we may ask for an email address in order to send a receipt. Processing of your email address is necessary for the performance of the contract to which you are a party.

7. Refunds

All purchases and redemptions made through Momio are final and non-refundable. The provision of virtual currency, membership and other services for use in Momio is a service provided by Momio ApS that commences immediately upon Momio ApS's acceptance of your purchase.

8. Liability

Any virtual goods or services bought for your account are protected by your Momio password. It is your sole responsibility to guard your password so that others can't access your account. You are solely liable for any loss of virtual goods or purchased services resulting from misuse of your account and password. If you experience or suspect any such misuse, you must report it to Momio immediately.

9. Losing access to Momio

There are some instances where you may lose access to your Momio account and everything it contains, including but not limited to virtual items, currencies and membership. In those instances, they cannot be transferred to another account. These instances include, for example:

a. You break the rules in a manner that, in Momio ApS's judgement, must result in your account being deleted.
b. You delete your own Momio account.
c. You make payments while under 18 years old without permission from your guardian, regardless of payment method.
d. In some aggravated cases of breach of our rules, we retain the right to delete all accounts created on a device (for instance, a specific iPad), in which case all accounts made on that device will lose access to Momio and any virtual goods or Momio Plus membership days purchased.

10. Legal matters

You agree that all disputes between you and Momio ApS shall be governed by the laws of Denmark, without regard to conflict-of-law provisions. You agree that any claim or dispute you may have against Momio ApS must be resolved exclusively by a court located in Copenhagen, Denmark.
You irrevocably waive all rights to bring or participate in any class-action suits or claims regarding the matters related hereto.
If any part of these Terms of Sale is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms of Sale constitute the entire agreement among the parties relating to this subject matter.
In the event that a purchase order, confirmation letter or other communication is inconsistent with these Terms of Sale, these Terms of Sale will govern, unless expressly agreed otherwise in writing by an executive officer of Momio ApS.

11. Support

The company responsible for Momio is:
Momio ApS
Kronprinsessegade 46E, 1306 Copenhagen K, Denmark
Email: support@momio.me
VAT ID: DK 35837787

If there's a problem with Momio you can't solve, email our support team in English at support@momio.me. Please describe the problem clearly and include your account name.